Terms of Service

Last updated: May 14, 2026

1. Acceptance of Terms

By accessing and using the Tundra Systems website and services ("Services"), provided by Tundra Systems LLC, a New Mexico limited liability company ("Tundra Systems", "we", "us", "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you must not use our Services.

2. Description of Services

Tundra Systems provides artificial intelligence consulting, development, and integration services, including but not limited to: AI strategy and advisory sessions, custom AI integrations, AI-powered product development, and enterprise AI system deployments. Service scope, deliverables, and timelines are defined in individual project proposals or service agreements.

3. Eligibility

You must be at least 18 years of age and have the legal authority to enter into a binding agreement to use our Services. By using our Services, you represent and warrant that you meet these requirements.

4. Booking and Consultation

Discovery calls booked through our website are complimentary and non-binding. Scheduling a discovery call does not create a contractual obligation on either party. Formal engagements begin only upon mutual agreement and execution of a separate service agreement or acceptance of a project proposal.

5. Payments and Billing

Pricing: Service fees are as listed on our website or as specified in individual project proposals. All prices are in US Dollars (USD) unless otherwise stated.
Payment Processing: Payments are processed securely through Square, Inc. By making a payment, you agree to Square's terms of service.
Deposits: Certain services may require an upfront deposit before work commences. Deposit requirements will be clearly communicated prior to engagement.
Refund Policy: Refund eligibility depends on the nature and stage of the engagement. Advisory sessions are non-refundable once delivered. For development projects, refund terms are specified in the project agreement. We evaluate refund requests on a case-by-case basis.

6. Intellectual Property

Client Work: Upon full payment, all custom code, designs, and deliverables created specifically for your project are transferred to you, unless otherwise agreed in writing.
Pre-existing IP: We retain ownership of any pre-existing tools, frameworks, libraries, or methodologies used in delivering your project. You receive a perpetual, non-exclusive license to use these components as part of your deliverables.
Our Brand: The Tundra Systems name, logo, and website content are our intellectual property and may not be used without prior written consent.

7. Confidentiality

Both parties agree to maintain the confidentiality of proprietary or sensitive information shared during the course of an engagement. This includes business strategies, technical architectures, data, and trade secrets. Confidentiality obligations survive the termination of any engagement unless otherwise agreed.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Tundra Systems LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising from your use of our Services. Our total liability for any claim arising from these Terms or our Services shall not exceed the total amount paid by you for the specific service giving rise to the claim.

9. Warranties and Disclaimers

Our Services are provided "as is" and "as available." While we strive to deliver high-quality results, we make no warranties, express or implied, regarding the outcomes of AI implementations, including fitness for a particular purpose, merchantability, or non-infringement. AI systems involve inherent uncertainties, and results may vary based on data quality, use case complexity, and external factors.

10. Client Responsibilities

You agree to:

Provide timely access to necessary systems, data, and resources
Designate a point of contact for project communication
Review and provide feedback on deliverables within agreed timeframes
Ensure that any data provided to us complies with applicable laws and regulations
Obtain necessary permissions and licenses for third-party tools or data used in the project

11. Termination

Either party may terminate an engagement with written notice as specified in the individual project agreement. Upon termination, you are responsible for payment for all work completed up to the termination date. We will deliver all completed work product upon receipt of outstanding payments.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to its conflict of laws principles. Any disputes arising from these Terms shall be resolved through good-faith negotiation first, followed by mediation or arbitration if necessary, and any judicial proceeding shall be brought exclusively in the state or federal courts located in New Mexico.

13. Modifications

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our Services after modifications constitutes acceptance of the updated Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

15. Contact

For questions about these Terms, please reach out to us at:

Tundra Systems LLC
State of organization: New Mexico, United States
Email: tundrasystemsllc@proton.me